Archive for Leaders

Programming excellence in your F&B

Food and beverage is an area of hospitality that I consider integral and yet it comes with a lot of unpredictability. That’s why it’s always good to hear from current and former F&B directors to decipher how they managed and succeeded in this volatile field. I’ve recruited Sean Handerhan, a former director of food and […]

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Leadership mentoring – what’s most important

According to a benchmark study in 2012, US companies alone spend almost $14 billion annually on leadership development with the cost of customized offerings from top business schools reaching upwards of $150,000 per person. No one can doubt that it’s important. But molding the next generation of hospitality leaders (keeping this price tag in mind) […]

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Service Excellence From The Inside Out

How do you define service excellence in your company? Here’s how you can judge if you have the right corporate culture in place to facilitate greatness. It seems like there has been a lot of chatter recently about the service priority and why service is the difference maker. Or maybe this is just my imagination […]

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Larry Mogelonsky launches his second book “Llamas Rule”

We’re pleased to announce G7 Hospitality member Larry Mogelonsky has recently published his second book entitled Llamas Rule. This 504-page book continues where Are You an Ostrich or a Llama? left off, with over 125 new essays on hospitality management and marketing. Readers of this newsletter will be familiar with some of the content of Llamas Rule, as many […]

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Is Your Workplace Fun?

How fun is your workplace?   Young people entering today’s hospitality industry expect to have fun at work.  When they don’t, the brightest and best will leave; silently and swiftly, usually without explanation.  They learn differently than their predecessors, often by trial and error; thinking outside the box and questioning just about every direction and instruction.  […]

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