Archive for Human Resources

Service Excellence From The Inside Out

How do you define service excellence in your company? Here’s how you can judge if you have the right corporate culture in place to facilitate greatness. It seems like there has been a lot of chatter recently about the service priority and why service is the difference maker. Or maybe this is just my imagination […]

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Is Your Workplace Fun Enough?

Recruitment and retention of great hospitality staff is getting increasingly difficult throughout the world.  Going forward, only the best employers will survive and thrive.  Not only do tomorrow’s stars expect short-term advancement opportunities, they also are determined to have fun at work and learn as well. Leaders today often forget their responsibility to engage new […]

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10 Keys to Career Success

Recently I was asked to address a group of hospitality school students on the topic of career success. My career started as an assistant coffee shop manager in a hotel restaurant and ended as an Executive Vice President. My task was to explain how I made this happen. Admittedly my success was a lot about […]

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