Archive for November, 2014

Goodbye F & B! Hello F & F!!

In the good old days of hospitality, food and beverage was part of the core. Management treated the department with the lofty respect it deserved, not only in differentiating the property, but also because of the profits it delivered. The iconic hotel dining room was an important meeting place in the community it served, often […]

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Crisis Communication – Real-life solutions

Canadian hotels are not immune to crisis. The Fairmont Chateau Laurier was locked down during the recent shootings on Parliament Hill. The Saint John, NB, Hilton was also locked down when an ill guest who had travelled from Africa was thought to have Ebola. child development domains Things can happen here and it’s essential that […]

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