Archive for August, 2014

Leadership mentoring – what’s most important

According to a benchmark study in 2012, US companies alone spend almost $14 billion annually on leadership development with the cost of customized offerings from top business schools reaching upwards of $150,000 per person. No one can doubt that it’s important. But molding the next generation of hospitality leaders (keeping this price tag in mind) […]

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Crisis Communications – New World, New Mandate

Are you sure you know how you will handle a crisis should it arise at your hotel? Now is the time to make sure. Almost every day we watch a crisis unfold on the evening news. We review how it was handled and make judgments on how those responsible performed – good, bad or indifferent. […]

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